Peace of Mind for Your Home Computing
Priority 1 CarePlan
At Priority 1 Computer Service, we understand that your home computing needs are just as important as those in the business world. That's why we've designed the Priority 1 CarePlan - a comprehensive support package tailored for home users to ensure your systems run smoothly, securely, and efficiently.
CarePlan provides the reliable tech buddy you’ve always wanted!
Our CarePlan offers support and guidance tailored to your individual needs. With a dedicated team ready to assist you, navigating technology becomes a more manageable and enjoyable experience.
Everyday Backup
All videos, photos, documents, and music are protected for emergencies
Tech Assistance
If you have a question or problem with your computer, we can assist you
Cyber Security
Our CarePlan provides cybersecurity for your computer, giving you peace of mind
Computer Repair
Get free computer repairs; parts not included. Priority service available
System Updates
We focus on important system updates to keep your computer running smoothly
Onsite Tech-Help
If we can’t assist you online, we will visit you to help with your technology, completely free of charge
What others are saying about our
CarePlan
"Wonderful service and great knowledge!"
"Priority 1 has helped me with more than one fix that I could not solve myself, including diagnosing hardware problems and repairing them as well as resolving difficult connection problems. Wonderful service and great knowledge!"
- HayleyAndAl H
"VERY fast and the team was easy to talk with"
"This was my first time working with Priority 1 and i was pleasantly surprised! Service was VERY fast and the team was easy to talk with and helpful and very friendly. I have had horrible experiences in the past with other companies so I am happy to have finally found a home to go to whenever help is needed! Thank you Priority 1!"
- Tasha C
"We need more than 5 stars"
"We need more than 5 stars. AM Management Services Ltd. has received top-notch service from Priority 1 Computers for over 5 years. We are confident that our computers are protected and, if necessary, any issue that arises is taken care immediately. Their professional and positive attitude makes them tops in our books- Avis Michalovsky, Owner"
- Avis Michalovsky
Priority 1 CarePlan FAQ
What is the Priority 1 CarePlan?
The CarePlan is our comprehensive service package designed for home users, providing ongoing technical support, cybersecurity, regular maintenance, and more to keep your home computers running smoothly and securely.
How does the CarePlan benefit me?
It offers peace of mind through unlimited technical support, proactive cybersecurity, data backup solutions, and priority service for emergencies, all aimed at preventing issues before they start and resolving them quickly when they arise.
What services are included in the CarePlan?
Unlimited tech support
Cybersecurity protection with regular updates
Regular system maintenance
Data backup assistance
Emergency priority handling
Discounts on additional services like repairs or upgrades
Can businesses subscribe to the CarePlan?
The CarePlan is primarily tailored for home users. However, businesses can inquire about our Managed IT Services which provide similar comprehensive support tailored to business needs.
How much does the CarePlan cost?
Pricing varies based on the level of service you choose. Please contact us for a detailed quote tailored to your needs.
Is there a contract or commitment period for the CarePlan?
We offer 1-year terms and you can cancel at any time, but we believe in the value our service provides, encouraging long-term satisfaction.
How do I get support under the CarePlan?
You can reach our support team via phone, email, or through our website. We also offer remote support for many issues, and on-site service when necessary.
What if I need help outside of regular hours?
CarePlan subscribers receive priority emergency support, though only during our regular business hours, Monday to Friday 9am to 5pm
Can I upgrade or downgrade my CarePlan?
Yes, you can adjust your plan based on your needs. Contact our customer service to discuss your options.
Does the CarePlan include hardware?
The CarePlan focuses on service and software support. Hardware might be covered under specific conditions or as part of a repair service, but for hardware purchases or replacements, you would typically need to buy separately or use our discount offers.
How can I sign up for the CarePlan?
ou can sign up by contacting us through our website at www.priority1.ca/careplan, calling us at 250 475-7510. We'll discuss your needs and set up your plan.
How does the CarePlan handle cybersecurity?
We provide advanced antivirus and malware protection, regular security updates, and personalized advice to keep your digital environment secure.
Can I add more devices to my CarePlan?
Yes, you can add more devices to your plan. We'll adjust the service level accordingly to ensure all your devices are covered.
At Priority 1 Computer Service, we are committed to providing expert IT support tailored to your needs. With a focus on transparency and trust, we guide you through complex technical challenges, ensuring you feel empowered every step of the way. Let's work together to secure the best possible IT solutions for your business and personal computing needs.
Phone: (250) 475-7510
Location: 107b-3960 Quadra Street, Victoria,
British Columbia, V8X 4A3, Canada
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Services Offered:
Managed IT Services
Computer Repair
Cybersecurity Solutions
Personal Injury
Service Areas:
Victoria, BC
Nanaimo, BC
Saanich, BC
Oak Bay, BC
Esquimalt, BC
Langford, BC
Colwood, BC
View Royal, BC
Central Saanich, BC
North Saanich, BC
Sidney, BC
Sooke, BC
Metchosin, BC
Highlands, BC
Duncan, BC
Ladysmith, BC
Chemainus, BC
Cowichan Bay, BC
Salt Spring Island, BC
Shawnigan Lake, BC
Mill Bay, BC
Cobble Hill, BC